HOW TO USE YOUR POINTS

• How do I sign up for the Frequent Sippers Club?
  
  

  Signing up is easy!

  Create an account by clicking here, enter your name and email, and choose a password.

  It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions and all of our newest tipples.

  If you already have an account or email subscription with us, good news, you’ve been enrolled in our rewards program so you can just kick back, sign in, and start earning points!



• What are the advantages of joining the Frequent Sippers Club?
  
  

  Our rewards program is a tiered program that allows you to earn more perks the more you engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of their next purchase.

• How do I redeem my points?

Log into Your Account and head to the View My Points & Rewards section. You’ll be able to see the points available to redeem, plus a number of credit options ranging from £10 - £50.

Redemption levels: 100 points are worth £10 – 200 points are worth £20 – 500 points are worth £50.

Select an amount you wish to redeem. The credit you’ve chosen is then automatically added to your account. Shop away and make sure to apply the credit at basket!

Your points expire after 12 months. And once your points are converted into credits, you can use your credit for up to 90 days, after which it will expire automatically.

• Is there a limit to how many points I can earn?

Nope! That’s the best part about being part of the Frequent Sippers Club! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online and through seasonal sales.

• What is the minimum of number of points I need before I can start spending?

The minimum amount you can redeem is 100 Points (worth £10).

• Discount will be applied once per transaction.
• Please note total spend does include tax and will not include any shipping charges as a total spend.
• Purchasing 2 700ml Bottles - this only activates across single bottle purchases, bundles are excluded.

• I already have an account. Do I need to create a new one to earn rewards?
  
  

  We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person. Member with existing accounts have points for all transactions from the 1st May 2022 any new accounts will start from the date of sign up.



• Where can I find all of my rewards account info?
  
  

  The rewards page is your guide to all your points and perks. You can access all your info by visiting our rewards page SIGN IN HERE



• Will I receive points for purchases I made prior to creating my rewards account?
  
  

  You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you don't miss out on any points!



• Does it cost anything to begin earning points?
  
  

  Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.



• Do Points Expire?
  
  

  Points will expire within 365 days.
  

• How can I get a birthday reward?
  
  

  Add your birthday in your profile section.

  On your birthday, we will send you a special discount code via email, which will be valid for 30 days from the date of your birthday.

  
  

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

• Why didn’t I earn points on my purchase?
  
  

  Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

  
  
• I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
  
  

  Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  Try to refresh your browser.

  Try to log out and then back in to your account.

  Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

  
  
• I received an error message when referring friends through the email referral box. What went wrong?
  
  

  We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

  The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.

  To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

  If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact us if you need further assistance.

  
  
• I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
  
  

  Thank you so much for sharing us with your friends! We really appreciate it.

  Referred friends must be a first time customer in order for both of you to receive the referral rewards. The referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link via email. Points will be added to your account as soon as your friend completes their first purchase on our website. You'll receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.