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Terms & Conditions

Terms and Conditions

1. SUMMARY OF SOME OF YOUR KEY RIGHTS:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • up to 30 days: if your goods are faulty, then you can get a refund;
  • up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

If you don’t understand any of this contract and want to talk to us about it, please contact us by email at hello@lyres.co.uk (emails will be responded to Monday to Friday: 9 am to 5 pm AEST )

2. WHO ARE WE?

We are Zero Proof UK Ltd company number: 11725077

Our VAT number is: [328659171]

Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS United Kingdom

3. INTRODUCTION

If you buy goods on our site you agree to be legally bound by this contract.

You may only buy goods from our site for non-business reasons.

This contract is only available in English. No other languages will apply to this contract.

4. INFORMATION WE GIVE YOU

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

  • review Schedule 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
  • read the acknowledgement email referred to below; or
  • contact us using the contact details at the top of this page.

The key information we give you by law forms part of this contract (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

5. YOUR PRIVACY AND PERSONAL INFORMATION

Our Privacy Policy is available at Privacy Policy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

6. ORDERING GOODS FROM US

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

You place an order on the site lyres.co.uk. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card , pay pal or klarna account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your my account portal.If you’re not happy with your order, please tell us via the returns enquiry form on our website – we’ll always try to help you if we can.

If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.

7. KLARNA PAYMENTS

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: • Pay later. • Financing. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

8. RIGHT TO CANCEL THIS CONTRACT

You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e.g. a letter sent by post (Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS United Kingdom or email to hello@lyres.co.uk . Please supply the following information, but it is not obligatory.

CANCELLATION FORM

To [insert the trader’s name, geographical address and, where available, telephone number, fax number and email address]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9. EFFECTS OF CANCELLATION

If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:

14 days after the day we received back from you any goods supplied; or

(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received goods:

you shall send back the goods, unopened, untampered with and in their original packaging, or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;

you will have to bear the direct cost of returning the goods; and

you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10. DELIVERY

We endeavor to ship your order as soon as possible. We use Parcel Force. Your order should arrive in 2 business days however we cannot guarantee or provide a day of the week or time of day for delivery.

Shipping on orders of £45 GBP or more are free in United Kingdom (standard shipping only). For orders less than £45GBP, we deliver for £4.95 GBP UK wide.

Orders placed on our UK website, www.lyres.co.uk, can only be delivered to a United Kingdom address. If you’re located in Europe , we are currently building an EU online store. In the meantime, we have many stockists/retailers in your region. We suggest you visit our stockist page and browse retailers and bars/restaurants located near you to enjoy the Lyre’s experience.

We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call +61 8030 5552 immediately. We’ll do our best to help, but, subject to the terms of this contract, we can’t cancel orders once they have shipped.

Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.

If an item is purchased that is out of stock. We will be in touch to arrange a refund and will ship any remaining items within your order.

11. PAYMENT

We accept the following credit cards and debit cards: Braintree, visa, mastercard, amex, pay pal and Clearpay.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy https://lyres.co.uk/privacy-policy/ or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will only be charged when the goods are dispatched.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

Verified by Visa;

Mastercard®SecureCodeTM; or

American Express SafeKey.

The price of the goods:

is in Pounds sterling (£)(GBP) for .co.uk website. Australian dollars ($AUD) for .com.au website and American Dollars ($USD) for the .com website. Note: If you are based in New Zealand you will presented pricing in NZD however checkout and settle in AUD.

includes GST/VAT at the applicable local rates; and

does not include the cost of delivering the goods (which will be notified to you before you place your order).

12. NATURE OF THE GOODS

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;
  • are fit for purpose; and
  • match the description or sample.

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Any goods sold:

  • at discount prices;
  • as remnants; or
  • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

13. DAMAGED GOODS

Please contact us using the contact details at the top of this page, if you want:

  • us to replace the goods;
  • a price reduction; or
  • to reject the goods and get a refund.

You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.

If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.

14. SHIPPING THRESHOLD

We endeavor to ship your order as soon as possible. We use Parcel Force. Your order should arrive in 2 business days however we cannot guarantee or provide a day of the week or time of day for delivery. Shipping on orders of £25GBP or more are free in United Kingdom (standard shipping only). For orders less than £25GBP, we deliver for £5 GBP UK wide. Orders placed on our UK website, www.lyres.co.uk, can only be delivered to a United Kingdom address.. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied.

15. PROMOTION TERMS & CONDITIONS

  • “Promo Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit.
  • Each promo code is subject to (a) the specific terms and conditions stated on the promo code offer and (b) these general promo code terms and conditions. In the event of any inconsistency, the former prevails.
  • Not redeemable for cash and cannot be used to purchase gift cards.
  • Valid for qualifying purchases made on lyres.co.uk.
  • Must be redeemed within the validity period.
  • Not redeemable on gift sets, sets, bundles, sale items, gift card purchases unless expressly stated otherwise.
  • Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.
  • Discounts are applied prior to shipping, handling and sales tax charges.
  • Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
  • Not transferable or redeemable for cash or credit.
  • To apply a promo code, you must enter it at checkout prior to completing the order.
  • Ongoing offers are subject to change without notice.

WELCOME OFFER - 10% OFF FIRST PURCHASE

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is only available on our 700mL range and excludes our premix and Classico Grande ranges, online gift vouchers, all bundles and sets, merchandise or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

FRIENDS & FAMILY

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

BOXING DAY SALE, UP TO 30% OFF THE RANGE

Prices as marked online. Offer available until midnight GMT, 27th December 2023 and whilst stocks last. No exchanges or refunds are possible on this range of discounted products. Offer only available to UK residents. Lyre’s reserves the right to cancel the offer at any time. Selected discounted products are part of our range with a best-before date ending in the next three months, detailed on the individual product pages. Best-before dates indicate that the product may lose a small amount of depth in the taste, but it’s still consumable if stored correctly. Follow storage instructions to extend the lifetime of the bottle. Discount is not available on online gift vouchers. terms and conditions apply.

SLEIGH IT WITH SPIRIT - WIN BACK YOUR ORDER

1. Eligibility:The 'Win Your Order Competition' is open to residents of the UK aged 18 years and over. Participants must make an online order at LYRES.CO.UK during the promotional period, from 21st December 2023 until 27th December 2023, 11:59 PM ADST

2. Promotional Period: The promotional period is from 21st December 2023 to 27th December 2023, 11:59 PM GMT

3. Changes to Terms and Conditions: Lyre's reserves the right to extend, withdraw, or cancel the competition or amend these Terms and Conditions at its discretion without any obligation to compensate entrants.

4. Entry: Entry into the 'Win Your Order Competition' is automatic for customers who make an online transaction through Lyre's.co.uk between the promotional dates.

5. Eligibility Restrictions: Employees (and their immediate family) of Lyre's are not eligible to enter this competition.

6. Prize Details: Winners will receive their entire order paid in full by Lyre's.

7. Winner Selection and Notification: Five daily winners will be randomly selected and notified daily via email.

8. Random Selection: This competition is a game of chance. Winners will be drawn via an automated system to ensure random selection. The Lyre's decision in relation to any aspect of this competition is final, and negotiations will not be entered into.

9. Prize Limitations: Prizes cannot be exchanged, transferred, or redeemed for cash.

10. Prize Transferability: The prize is not transferable, and it cannot be sold or exchanged for cash.

11. Liability: Lyre’s shall not be liable for any loss or damage whatsoever, including indirect or consequential loss, or for any personal injury suffered or sustained in connection with any prize, except for any liability which cannot be excluded by law.

12. Technical Issues: The Promoter is not responsible for any incorrect information, technical errors, or any other issues that may occur during the administration of this competition.

13. Unforeseen Circumstances: If, for any reason, this competition is not capable of running as planned, Lyre’s reserves the right to disqualify any individual who tampers with the entry process and to cancel, terminate, modify, or suspend the competition.

until midnight GMT, 27th December 2023 and whilst stocks last.

16. END OF THE CONTRACT

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

LIMIT OF OUR RESPONSIBILITY

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

losses that:

were not foreseeable to you and us when the contract was formed; or

that were not caused by any breach on our part;

business losses; and

losses to non-consumers.

DISPUTES

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the goods;
  • our service to you; or
  • any other matter,

Please contact us as soon as possible. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of Australia, Northern America, England and Wales will apply to this contract.

THIRD PARTY RIGHTS

No one other than a party to this contract has any right to enforce any term of this contract.

17. REFERRAL SCHEME

17.1 Subject to sections 17.2 to 17.10 (inclusive) below, you may earn ‘credit’ for use on our Website by referring a new

customer to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the

“Referral Scheme”).

Eligibility

17.2 You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on our

Website.

What counts as a new customer?

17.3 A new customer is a natural person who has not previously placed an order with us (a "Referee").

17.4 If the Referee has an account on our Website but has not previously placed an order on our Website then they are

entitled to participate in the Referral Scheme through the referral link or code provided.

How does the referral scheme work?

17.5 If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the

Referee is using a referral code, the Referee must enter this code at checkout.

Are there any restrictions which apply?

17.6 The Referee must place an order with a value of at least the minimum value as stated on our Website from time to

time.

17.7 All discounted products and subscription products are excluded from the Referral Scheme. If you are participating in

the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other

promotions of this nature.

17.8 Any credit generated from the Referral Scheme may only be spent on our Website and neither you nor the Referee is

entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit

that stands to your Referral Scheme account is not transferable in any way.

17.9 You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee

cancels their order for any reason within 3 days of it being dispatched, you will not qualify for any credit. You will receive

your credit in the default currency of our Website.

We may withdraw your credit

17.10 We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or

suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these Terms of Sale.