To begin a subscription, you need to choose the service and frequency from the product pages on site. You can find this under the ‘Subscriptions’ drop-down menu at the top of the page.

If you have any trouble with this process, please Contact Us.

Yes, you will receive a dispatch confirmation email within 24 hours of your order being shipped from our warehouse, along with any tracking information.

Yes, you can make the following changes via the subscription section under your account:

• Payment date & subsequent delivery date
• Frequency of subscription. I.e. from every 3 months to every month
• Update your delivery address
• Update your payment details
  
• Pause your subscription
• Cancel your subscription

You can cancel a subscription up to midnight the day before your next billing date, which will result in both the subscription being cancelled, and prevent you from receiving any future subscription deliveries.

This can be found in the subscriptions section under 'My account.' Your next billing date is set as the day of the month you set up your subscription. For example, if you bought your subscription on the 13th of the month, and you select a monthly frequency, your next billing date will be the 13th of the following month. You have the flexibility to change your billing date & subsequent orders to suit your needs. This can be found in the subscription section of your account.

If your product is out of stock, a charge will not be taken from your account. You will receive the product typically 2-3 days after the product comes back into stock. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold.

Yes, you can set up different subscriptions under one same email and postal address. You can manage these independently, changing, pausing or cancelling as you need. To set up an additional subscription, you just need to be logged into your user account and complete the checkout process for the product you would like to add to your subscriptions.